Refund policy
At Aura Living, every piece is chosen with care — and we want your experience to reflect that, from the moment you order to the moment it arrives at your door.
If something isn’t quite right, we’re here to help.
Returns
We accept returns within 14 days of delivery, provided the item is in its original, unused, and untainted condition — exactly as it arrived to you. Items that show signs of use, damage caused after delivery, or missing packaging will unfortunately not be accepted for return.
To initiate a return, please reach out to us at hello@auralivingsa.com within 14 days of receiving your order. We’ll guide you through the process with care.
Exchanges & Store Credit
We offer exchanges and store credit in place of cash refunds. If you’d like a different item or would prefer to use your credit toward a future purchase, we’ll make that as seamless as possible for you.
Return Shipping
Return shipping costs are the responsibility of the customer. We recommend using a trackable courier service, as Aura Living cannot be held responsible for items lost in transit on their way back to us.
Non-Returnable Items
The following items are final sale and cannot be returned or exchanged:
• Candles and home fragrance products that have been lit or opened
• Items purchased on sale or with a discount code