Shipping policy
At Aura Living, we proudly deliver nationwide using trusted courier partners to ensure your order arrives safely and securely.
As delivery costs vary across South Africa, shipping charges are determined according to your delivery location and the courier network servicing your area.
During checkout, you’ll be asked to select the shipping option that best matches your delivery address.
Main Centre Delivery (Big Towns)
This option applies to deliveries within South Africa’s major metropolitans areas and city centres, including Johannesburg, Pretoria, Ekurhuleni, Cape Town, Durban, Gqeberha (Port Elizabeth), East London, Bloemfontein, Polokwane and other major metropolitan destinations.
These areas are serviced directly by our courier network and therefore attract the lowest delivery rates.
Outlying Area Delivery (Rural)
This option applies to smaller towns, rural communities, farming areas and destinations outside the main metropolitan delivery network.
These deliveries generally require additional travel and longer delivery routes, which results in higher courier and fuel costs.
High-Risk Area Delivery
This option applies to deliveries to townships, remote areas and locations that our courier classifies as surcharge or high-risk delivery zones.
These destinations require additional security measures, specialised routing or incur courier surcharges, resulting in a higher delivery fee.
Why do shipping prices differ?
Courier companies charge different rates depending on where your parcel is being delivered.
Factors such as distance, fuel costs, delivery routes, security requirements and whether an address falls within a courier surcharge zone all affect the delivery cost.
Rather than including these costs in our product pricing, we charge shipping separately so that customers only pay the delivery fee applicable to their location.
Choosing the Correct Shipping Option
Please select the shipping option that best matches your delivery address during checkout.
If you’re unsure which shipping category applies to your address, we encourage you to contact us before placing your order. We’ll gladly assist you in selecting the correct option.
Aura Living reserves the right to verify the selected shipping option before dispatch. If an incorrect shipping option has been selected, we’ll contact you before shipping your order to arrange the applicable delivery charge. Should you choose not to proceed, your order may be cancelled and refunded in full.
Free Shipping
Free shipping is available on qualifying Main Centre orders over R1,000.
This promotion excludes Outlying Areas and High-Risk Areas, where additional courier charges apply.
Order Processing & Delivery
Every Aura Living order is carefully prepared before dispatch to ensure it arrives safely and beautifully presented.
Please allow 3–5 business days for payment verification, fraud screening and order processing once payment has been received. This helps us protect both our customers and our business by ensuring all payments have been successfully confirmed before orders are dispatched.
Once your order has been dispatched, estimated delivery times are:
- Gauteng: 1–2 business days
- Main Centres: 2–4 business days
- Outlying Areas: 3–5 business days
- High-Risk & Remote Areas: 5–9 business days
You’ll receive a tracking number as soon as your parcel has been handed over to our courier partner.
Please ensure your delivery address is correct at checkout — we are unable to redirect parcels once they have been collected by our courier.
Please note that delivery timeframes are estimates and may occasionally be affected by public holidays, adverse weather conditions or unforeseen courier delays.
Need Assistance?
If you have any questions about shipping, delivery times or which shipping option applies to your address, please contact us before placing your order. We’re always happy to help.
email us on Support@auraliving.org.za